Frequently asked questions

What types of hair extensions do you have?
We have many kinds of hair extensions, like bundels, clip-in, tape-in, lace product etc. We also have straight, wavy, and curly textures, so there's something for everyone.

How can I pick the right hair extensions for me?
Choosing the right hair extensions depends on your lifestyle, your hair type, and the look you want. On our product pages, we have lots of information to help you decide. You can also ask our customer support for help.

Are your hair extensions made from real human hair?
Yes, all our hair extensions are made from real human hair. We get high-quality hair that's gathered ethically, so it looks and feels natural. You can treat and style these extensions just like your own hair.

How long will the hair extensions last?
Depends on how well you take care of them and how often you wear them. If you look after them, they can last from 1 to 3 years or even longer.

Can I dye or style the hair extensions?
Yes, you can dye, bleach, style, and treat our extensions just like your own hair. On our product pages, we have more information about bleaching the extensions. 

How do I care for my hair extensions?
To make your extensions last, use products without sulfate or alcohol, avoid too much heat, and gently brush them to prevent tangles. You'll find detailed care instructions with your purchase.

Can I swim or exercise with the hair extensions?
While our extensions are from great quality, it's better not to swim in salty or chlorinated water reguarly in them. These activities can tangle and harm the extensions. If you choose to do so, keep your extensions in a bun and deep condition after. 

What's your return and exchange policy?
Within 14 days of purchase, you can return the product. Please send us a message via email or the chat function to inform us about the return. You must handle the product carefully and should only unpack it to assess whether you want to keep it. 

Do you send products to other countries?
Yes, we send our products worlwide. The cost and time for shipping depend on where you live. You can get all the details about shipping options and costs when you order.

If you have more questions or worries, don't hesitate to get in touch with our customer support. We're here to help!