Frequently asked questions
What look are you going for?
Straight
Go for Vietnamese One Donor bundles in straight. Not bone straight, this hair has natural body and movement you can wear sleek, blow out, or curl with a curling iron. Single donor, consistent texture, and built to last up to 5 years with proper care.
Wavy
You have two options:
• Deep Wavy: a deeper, more defined wave with maximum volume. Single donor.
• Raw Filipino Wavy: a natural, relaxed wave. Great quality at a more accessible price point. Sold in sets of 3 or 4.
Curly
Burmese Curly bundles are your go-to. Consistent curl pattern, full from root to end.
Not sure? Send us a message and we'll help you choose.
What's the difference between our hair types?
Vietnamese One Donor
Our premium straight bundle.
Single donor for maximum consistency, longevity, and thickness. Bleach-friendly
up to 613.
Raw Filipino
Natural wavy texture, multi-donor, still great quality. Our most accessible bundle option.
Deep Wavy
Single donor, deep wave pattern with serious volume.
Burmese Curly
Natural curly texture, multi-donor.
Indian Hair
Available in curly, limited availability.
Not sure which is right for you?
Send us a message.
Whatdoes one donor hair mean and why does it matter?
One donor hair means all the hair in your bundle comes from a single person. This
gives you consistent texture, natural movement, and less tangling from root to end. The result is hair that looks and feels more natural, lasts longer, and is
easier to maintain.
Our Vietnamese One Donor and Deep Wavy bundles are single donor. Our Raw Filipino and Burmese Curly bundles are multi-donor but still carefully selected for
quality and consistency.
Whatdoes 'Pre-order' mean?
A pre-order means the product is not yet in stock. You can order and pay in advance and your order will be shipped as soon as the stock arrives. The expected delivery date is always mentioned on the product page.
Pre-orders are processed in the order they are received. Please note that pre-order items cannot be returned.
What is the delivery time and do you ship worldwide?
We ship from the Netherlands. Standard delivery times:
- Netherlands — 1-3 business days
- Europe — 3-5 business days
- Worldwide — 5-10 business days
However, if you are in the Dutch Caribbean, please click here to place your order.
What if I experience issues with my extensions?
We stand behind the quality of our products. If you experience any issues, contact
us as soon as possible via email or WhatsApp with:
• Your order number
• A description of the issue
• Photos or video of the hair
We will always look for a fair solution. Depending on the situation, this may
include a replacement, store credit, or return. Please note that issues caused
by incorrect use, chemical treatments, or heat damage are not covered under our warranty.
What should I do if I have a complaint?
If you experience any issues with your order, please contact us at info@bunitta.com and we will be happy to assist you.
As our hair is a natural product, variations can occur and, in rare cases, a product may not meet our quality standards. We therefore offer a one-month warranty from the date of delivery.
To assess your claim, we may ask for photos or videos of the issue. If your claim falls within the warranty period and further inspection is required, we will provide a return shipping label. Once the product has been received and inspected, we will determine an appropriate solution, such as a replacement, store credit, or another suitable resolution.
Do you also have a store or a salon where I can visit?
We are an online shop only, so visiting is unfortunately not possible. We're more than happy to assist you in finding the perfect products! Send us a message through the Chat function.